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JSDV2 Knowledge Base articles in JSD tickets




In JSD tickets, Jira will list related KB articles, allow you to search the existing Knowledge Base articles, or create a new article. You can also share these articles with customers.


  • A click on "Search knowledge base" pulls up a search box.


  • A click on "create an article" brings up the creation box.

> Enter the article title

> Choose either the Troubleshooting or How-To template


  • To share a kb article, mouse over the article link and select Share as comment. The link will be added to the comment window. Add comments and select Share with customer.








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