JSDV2 Incident Ticket Edits
Several fields can be edited as needed in the Incident ticket window:
Hover-over each field for the Click to edit function
| Edit Field Descriptions | |
|---|---|
| Priority | |
| Components | Applications, Hardware, Infrastructure, Network, Telephony |
| Labels | Add labels for future search categories |
| Component/s | Change the component/s if necessary choices are: Applications, Hardware, Infrastructure, Network, Telephony |
| Location | Change customer location if needed choices are: None, Echo Water - Harvest Water PMO, Goethe, NACY, Natomas, SRWTP |
| Assigned Group | Change assigned group if needed choices are: None, Reg San Tech, SASD Tech, Tier 1, ITOPS, Vended Apps, Custom Apps, Triage IT BA |
| Incident Impact | JSDV2 Severity Level 1 and 2 Incidents |
| Category | Depends on Component |
| Sub-category | Depends on Category |
| Assignee | Assign to another Agent for Triage/Troubleshooting |
| Request type | Correct the request type of needed |