Archive - Service Desk Queues
In the JSD Project, the Queues list on the left-hand side of the screen groups tickets for quick access.
The JSD Queues are defined as follows:
| All open | All open JSD (Jira Service Desk) issues |
|---|---|
| Unassigned issues | All unassigned JSD issues |
| Assigned to me | All JSD issues assigned to me |
| >My In Progress | All JSD issues assigned to me, status set to In Progress |
| Tech requests | All Tech requests including Computer Help, General IT Help, Application Help, Move Computer |
| >Regional San | Open Tech tickets grouped by Regional San locations |
| >SASD | Open Tech tickets grouped by SASD locations |
| Application requests | Application requests for the Apps team |
| >Maximo (Regional San) | Maximo requests for Regional San, routed through Dean Wyley for approval |
| >Maximo (SASD) | Maximo requests for SASD, routed through Mike Fish for approval |
| ITOPS requests | ITOPS requests including account requests, shared folders, files restores |
| SLA running | All open requests with SLA clock running |
| >Time to first response running | All open requests with SLA first response clock running |
| >Time to resolution running | All open requests with SLA resolution clock running |
| High Priority | All open High Priority requests |
All tickets | All JSD requests regardless of status |