JSDV2 High Priority Outage - Email Templates

Refer to the following as guidelines for customer email notifications

NETWORK/SYSTEM OUTAGE

Subject:  PLEASE READ:  Network (or System) Outage (Description)

IT staff have determined a network/system outage affecting ______________ (NAME ALL SYSTEMS OR GROUPS AFFECTED) has occurred.  IT staff have (DESCRIBE WHAT STEPS TAKEN TO RESPOND).  You will be advised by email (or describe other means) when the system/network is restored. During this time, please do not (DESCRIBE anything they shouldn’t do.)  

If you have any questions, please contact (SENDERS NAME) at (PHONE) or the IT Helpdesk at 6-6411.

(SENDERS NAME)

Phishing Template

Subject:  PLEASE READ:  Email Phishing Attack from (Description)

IT has determined we are undergoing a phishing attack from (NAME ATTACKING SOURCE AND SUBJECT).  If you receive this or any suspicious email, you are advised to _____________ (Explain shift+delete or other instruction).  If you have any questions, please contact (SENDERS NAME) at (PHONE) or the IT Helpdesk at 6-6411.

Thank you for your prompt cooperation and for doing your part to protect your work and our network. 

(SENDERS NAME)