File Restore

In the Move dialog under Current Issue Type, select File Restore then hit Next >> 

If you see the option to populate the Customer Request Type, select File Restore from the drop down and hit Next >>

Then click Move to move the ticket

If you didn't update the Request type in the earlier step, on the right hand side of the screen, select File Restore from the drop down.

There are some extra fields needed for this request type. Therefore, towards the bottom of the page, under Forms, click "Add Form"

Under "Choose a form to add to this issue" select "ITSD Service Request File Restore Screen"

You will see a preview of the form, then click "Add" to add it to the ticket.