2022-04-21 Meeting notes
Date
Attendees
Agenda/Notes
- The 4 steps of change management:
- Documentation - What is changing?
- Evaluation - How risky is this change? What is the impact? What could go wrong? Backup plans. You can use comprehensive modeling with CMDB to simulate what will happen with change.
- Review/Approval - There may be pre-approved changes for common, low-risk tasks.
- Feedback - Change is executed, and communication with the service desk, leadership, and customer. If an incident happened, we can evaluate our review of our risk categorization (in the evaluation step) - maybe there weren't enough eyes on the change,
- 3 sources for our changes:
- Change initiated by the application team (for example, implementing a new feature)
- Change initiated by the infrastructure team (for example, implementing a new feature)
- Change initiated by the DTech (for example, implementing a new feature)
- Don't start off by creating some comprehensive CM process. Start smaller and re-evaluate in 6 months.
- ITRG recommended we do the following before we with ITRG again on 5/9:
- Read blueprint
- Determine minimum viable mandatory fields for the documentation step.