2019-05-08 Meeting notes - Introduction to the Information Management Section
Date
Attendees
Notes
The Group and Units
- Information Management Group is led by Luisa and contains approx 25 people
- Teams include:
- GIS (Raul and Pauline)
- ArcPad (Raul) – works with Tina, Lou and Marty’s group
- Maximo Spatial and SQL SDE geodatabases (Pauline) – works with Tracey & Tina (SQL and Application servers, respectively) - kudos to them/transfer from Pedro went smoothly. Also works with Michelle in Maximo to provide support for Maximo Spatial.
- Information Services (Amber)
- Documentation
- Data Management (Marjorie)
- Maintains asset-related data, including fleet
- Synchronizes data collected by contractors using Collector (application) to Maximo on a daily basis
- Synchronizes data to the SQL databases
- Maintains data and refresh/sync with mobile devices (once per week on Thursdays)
- Manages data classifications and hierarchy
- Manages Fleet module
- GIS (Raul and Pauline)
Applications/Systems
- Esri ArcGIS Software Suite
- Information Management team installs
- we don't install due to complicated installation process
- licensing issues (they would like to use our software licensing solution)
- does SCCM detect installations?
- Information Management team installs
- Esri ArcPad
- We install and help the GIS Unit manage 250 licenses
- Mobile viewer used by field crews and office staff since 2006 (but trying to reduce office users)
- Heavily customized by staff no longer here, and @a user supports the code
- Crashes often (annoying, but restart fixes) - @a user, @a user , @a user and Raul are working on finding the root cause ARC-4
- Aerial imagery was not reinstalled when Win 10 was installed
- @a user is working on this ARC-3
- Progress is tracked in a spreadsheet
- ArcPad will be replaced, but the Business Analysts Team had to put on hold the evaluation project early this year
- Operates disconnected (required in case of emergency w/ no network availability, updates nightly - work orders, etc.)
- Maximo
- Spatial – Map used by office and field crews in the full version of Maximo
- Everyplace – Mobile access to Maximo used by field crews without the map
User Support
Sewer Viewer (Coordinated by the GIS Unit [Pauline] and maintained by DTech GIS)
- Users can submit comments in the Sewer Viewer application, which reports issues directly to DTech GIS. DTech GIS will coordinate with Pauline if they determine it is necessary.
- District Help Desk tickets start with IT. IT can reroute the ticket to Goethe GIS Team or Pauline if necessary.
- The last person who works on the District Help Desk Ticket for Maximo issues can close the ticket.
Maximo Spatial
- District Help Desk tickets go to Michelle McCostis (and maybe others?). Michelle will route ticket to Pauline if she determines there is a need for Pauline’s participation. Pauline would like to have notifications for Maximo tickets for awareness.
- The last person who works on the District Help Desk Ticket for Maximo issues can close the ticket.
ArcPad
- IT makes the first attempt to resolve a District Help Desk ticket – solves 90% of problems (usually reboots/restarts)
- If IT cannot solve the issue, IT reroutes the ticket to the Goethe Data Management Team – solves 9%.
- If issue is not data related, the Goethe Data Management Team reroutes the ticket to the Goethe GIS Team – solves 1%.
Processes
- When we decommission PCs, we need to deactivate any installed software (Esri, in this case) to allow re-installs and to stay in compliance with SASD’s contract with Esri.
- IT does not always do ArcPad installations properly – some users have ArcPad installed, but they don't need it (didn’t have it previously) or a missing part of the files, like the aerial.