2018-19 Q4 Report Highlights

General comments on writing:

Don’t use first-person voice. No “We,” “I,” “us,” etc. Third person only for this professional report.
Your audience is unfamiliar with ISD. Make sure you write it like you’re explaining to a stationary engineer on her first day. The highlights section should be wholly decipherable and clear.
For all writing intended for an audience outside of IT, adhere to the Regional San and SASD Writing Style Guide

New SharePoint sites were setup for the Freeport Septic Conversion and Walnut Grove Pump Station Abandonment construction projects. These sites allow the engineering groups to work on submittals and RFIs submitted by contract companies.
An enhancement was made to the Board Item Review application. This enhancement sends project detail notification alerts when a project is deleted which allows secretaries to adjust their work accordingly.
Meridian is not meeting the needs of the Training section. A Business Case Evaluation (BCE) is underway to evaluate the latest version of Meridian and other options in the marketplace to find a solution that better meets the needs.
The Customer Services team is working on audio/video upgrades in several conference rooms. The team has completed testing and evaluation of the GoToMeeting (GTM) hardware platform and user interface. Cost analysis between the County's BlueJeans platform and GTM has also been finalized. The current video conference capable rooms at both districts will be upgraded, with other conference rooms under consideration for additional video conference outfitting. Upgrades have started in the Commons Conference Room including a new screen, projector, and controls that will be implemented by Control Systems Tech with an ETA of 9/30/19. Upgrades to Small Admin are in the planning phase at this time and are being coordinated with a room remodeling project by the Facilities team.
94% of the security findings from the PTP study (419 of 444) have been remediated. These changes will help limit our exposure to a cybersecurity incident.
IT acknowledges there is frustration between the various methods available to contact IT for different requests. Between the Help Desk, Technology Request System, Multimedia Request System, Lost/Damaged/Stolen Equipment reporting, etc., there are too many disparate systems in use to get IT help. A project to implement a new IT Service Desk is underway that will incorporate all of these existing systems into one.
Horizon Laboratory Information Management System (LIMS) has been contracted to analyze Lab operations and then make recommendations for improvements in our usage of the system. A Horizon LIMS representative is scheduled to visit the Lab for two days in early August to accomplish this. The Lab expects the representative to address proper use of LIMS by Lab personnel, new LIMS features that could benefit the Lab, and usability issues with audit trail and reporting features that have been previously identified by the Lab.
Regional San has extended the beginning Help Desk support hours from 0700 to 0630. This provides earlier IT coverage for all areas of the Plant and equalizes help desk hours at both districts.